Shipping
Ethically Sourced Products
Your Impact:Your purchase contributes to employment, economic and wellbeing outcomes.
* Orders are typically processed and dispatched within 3 -5 days (excluding weekends and public holidays)
* We offer a variety of domestic shipping options with Australia Post:
Parcel Post - $16.95
Parcel Post - $36.95 on orders $400 and over
Express Post - $21.95 on orders up to $400
Express Post - $52.95 on orders $400 and over
Please note for delivery times please refer to Australia Post.*
For the most up-to-date information on your order delivery please download the AusPost App here.
*Please note Express Post does not mean Priority Shipping. We do not offer Priority Shipping. If you select Express Postage orders will be dispatch in the quoted time frames. For delivery times please refer to Australia Post.
*Heavy and oversize items are charge at a seperate shipping rate of $34.95 per item.
* All items shipped with tracking
* For orders officially deemed 'lost' by Australia Post customers will be offered a store credit for the value of the order. Orders will not be refunded or replaced.
*Welcome to Country takes no responsibility for items lost in transit
* For the most current Australia Post delivery times, please check their website for updates.
* For Custom Orders (large volume/corporate), please contact us for a custom shipping quote
* We do not accept returns for change of mind. Returns are only accepted if the product is damaged or faulty. At our discretion we may offer an exchange.
* All sale items are final, no exchange, return or refund.
* Welcome to Country is a not-for-profit marketplace
* Your purchase benefits Aboriginal and Torres Strait Islander artists and communities
* Fair licensing agreements and fair royalties paid
* Helping to keep the world’s oldest living culture strong
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