Shipping Policy

At Welcome to Country, we're committed to delivering your order as quickly and safely as possible while supporting First Nations artists and businesses across Australia.

Please read the information below before placing your order.

Shipping within Australia

We currently ship Australia-wide using Australia Post.

At this time, we do not offer international shipping.

Shipping Rates

Standard Parcel Post

  • Orders up to $400 – $16.95

  • Orders over $400 – $36.95

Express Post

  • Orders up to $400 – $21.95

  • Orders over $400 – $52.95

Heavy or Oversized Items

Some products attract additional freight charges due to their size or weight.

  • Standard Shipping – $34.95 per item

  • Express Shipping – $49.95 per item

Shipping charges are calculated automatically at checkout.

Order Processing

Orders are typically packed and dispatched within 3–5 business days.

Business days are Monday to Friday and exclude weekends and public holidays.

During busy periods such as NAIDOC Week, Christmas, major sales or promotional events, dispatch times may be slightly longer. We appreciate your patience during these times.

Express Post

Choosing Express Post provides faster delivery once your parcel has been dispatched.

Please note that Express Post does not provide priority packing or same-day dispatch. All orders are processed in the order they are received.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your Australia Post tracking number.

You can monitor your delivery using the Australia Post website or the AusPost App.

If you haven't received your dispatch confirmation after 5 business days, please contact our Customer Experience team.

Delivery Timeframes

Delivery times depend on your location and Australia Post's delivery network.

Once your parcel has been dispatched, estimated delivery times are determined by Australia Post and may vary due to weather, public holidays or peak delivery periods.

Pre-Order Items

Some products are sold as pre-order items.

Where applicable, the estimated dispatch timeframe is clearly stated on the individual product page.

If your order contains a pre-order item, your order will generally be dispatched once all items are available unless otherwise advised.

Please check the product description carefully before placing your order.

Incorrect Shipping Address

Please ensure your shipping details are correct before completing your purchase.

If you've entered an incorrect address, contact us immediately.

If your order has not yet been dispatched, we'll do our best to update your details.

Unfortunately, once an order has been shipped, we cannot guarantee that the delivery address can be changed.

Lost or Delayed Parcels

If your parcel appears delayed, we recommend first checking your tracking information.

If your parcel has not moved for several business days, please contact us and we'll assist by lodging an enquiry with Australia Post.

If Australia Post officially declares your parcel as lost, we'll work with you to resolve the issue as quickly as possible.

Delivered but Not Received

If your tracking shows your parcel has been delivered but you can't locate it, we recommend:

  • Checking around your property.

  • Looking in any safe places where the parcel may have been left.

  • Asking members of your household.

  • Checking with neighbours or your building manager.

  • Contacting your local Australia Post office.

If you're still unable to locate your parcel, please get in touch and we'll assist with an Australia Post investigation.

Damaged or Incorrect Orders

If your order arrives damaged, faulty or you have received the wrong item, please contact us within 5 days of receiving your order.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging (if applicable)

We'll assess the issue and work with you to resolve it as quickly as possible.

Need Help?

If you have any questions about shipping or your order, our Customer Experience team is here to help.

Please contact us with:

  • Your order number

  • Your full name

  • A brief description of your enquiry

We'll get back to you as soon as possible.

Thank you for supporting First Nations artists, makers and businesses through Welcome to Country.