Our friendly team are here to help. If you have any questions about our products or need a hand making a selection, you can email us at [email protected]. We recommend you read the following information carefully as it contains details about your store order rights.
These terms and conditions apply to the purchase of products through the store on https://shop.welcometocountry.com/. The terms and conditions for the purchase of experiences can be found here. When you place an order, you agree and are bound by the terms and conditions.
These terms and conditions are subject to change by Welcome to Country, without prior written notice at any time, at our discretion.
Products and Price Changes
We are constantly updating and reviewing products in our store, and may discontinue products at any time without notice. All pricing for the products on www.welcometocountry.com are subject to change.
For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances. However, no prices shall affect your Purchase after you have placed your order.
All pricing at Welcome to Country is in Australian Dollars (AUD) and includes GST.
All products advertised should be in stock. Very occasionally we may unexpectedly run out of a product. If this happens we will contact you as soon as possible and offer another item. Should we not be able to help you with your order we will refund you.
If the product is excepted to come in within the week, we will let you know and will ship your order on the next business day.
We offer a variety of shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees.
Note: Changes in demand for delivery due to COVID-19 mean that some delivery services are delayed. Australia Post is experiencing high network demand for eParcel and is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers.
Note: Welcome to Country reserve the right to revoke free express shipping on oversized items or multiple package deliveries. In this instance, we will revert to Parcel Post.
We want our customers to be happy and love their products. Please be aware of the following return policy.
Damaged or Faulty Products
All products are thoroughly checked before being packaged and sent to you. Refunds are only issued if the item is deemed damaged or faulty. Products must be returned in unused, unworn, unwashed, unaltered, and undamaged condition with tags attached. Items must be returned within 5 days, including original packaging (any boxes, garment bags and other signature packaging materials).
Return of faulty products are sent back to the manufacturer for assessment prior to any refund being processed.
We do not refund for change of mind. At our discretion we may allow items to be exchanged provided the original purchased goods are returned in unused, unworn, unwashed, unaltered, and undamaged condition with original packaging (any boxes, garment bags and other signature packaging materials) and tags attached. Items must be returned within 5 days. Under no circumstances will a store credit note be provide for change of mind purchases.
The cost of postage to return a product is the customers responsibility. We strongly recommend obtaining postage with tracking information as we accept no liability for items that go missing in transit.
To request a return please email: [email protected] and include your name, email address and order number.
Orders shipped to non-Australian locations may incur duties, customs charges and fees. It is the responsibility of the customer to check criteria which may apply to their order, and to organise any applicable payment to ensure the order reaches its intended recipient.
The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. Welcome to Country and related parties, or any of their employees, do not make any warranties as to the accuracy and completeness of the information on the website and that any products will meet your requirements. Welcome to Country reserves the right to change any detail on the website at any stage, including prices.
If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy.
Alternatively, you can contact us at
Email: [email protected]
Mailing address: 18 Bulletin Place, Sydney, NSW 2000