eCommerce Coordinator

About Welcome to Country

Welcome to Country is a First Nations’ led and operated not-for-profit social enterprise. We are driven by our purpose to support and sustain greater economic independence of First Nations entrepreneurs to continue preserving their cultural practices and sharing culture to the world on their own terms.

Welcome to Country operates a premium marketplace for Aboriginal and Torres Strait Islander experiences, immersions and products. We also provide a range of First Nations professional services to Corporate and Government clients. Our team is a diverse group of people who are empathetic, motivated, creative and most importantly, who are driven to showcase and support Aboriginal and Torres Strait Islander businesses to ensure they thrive and prosper.

ROLE:  eCommerce Coordinator
REPORTS TO:  Marketing & eCommerce Team Lead
DIRECT REPORTS:  None
LEADERSHIP TEAM:  No
LOCATION:  Glebe, Sydney, NSW
HOURS:  Full time (37.5 hrs)
SALARY:  Welcome to Country Band 1

ABOUT US

Welcome to Country is a First Nations’ led and operated not-for-profit social enterprise.  We are driven by our purpose to support and sustain greater economic independence of First Nations entrepreneurs to continue preserving their cultural practices and sharing culture to the world on their own terms.

Welcome to Country operates a premium marketplace for Aboriginal and Torres Strait Islander experiences, immersions and products.  We also provide a range of First Nations professional services to Corporate and Government clients.

Our small team is a diverse group of people who are empathetic, motivated, creative and most importantly, who are driven to showcase and support Aboriginal and Torres Strait Islander businesses to ensure they thrive and prosper.

THE ROLE

Reporting to the Marketing & eCommerce Lead, the eCommerce Coordinator, alongside a small team of casuals, assists with a variety of tasks related to the day to day running of the online Shop.  You will help to ensure that customer orders are processed, picked, packed and dispatched promptly and efficiently.  You will also respond to customer enquiries (WtC uses Zendesk) and liaise with Suppliers regarding the purchase of products for the Shop.

KEY RESPONSIBILITIES

  • Taking delivery of, unpacking and receiving stock into the online system (Shopify 2.0)
  • Prompt, accurate and efficient fulfilment of individual customer orders (picking, packing and dispatching), as well as large corporate orders, as required
  • Managing customer enquiries via our customer service portal (WtC uses Zendesk)
  • Monitoring stock levels and placing orders to replenish stock when required and as directed by the Marketing & eCommerce Lead
  • Helping to facilitate and arrange customer returns, where required
  • Creating and maintaining product listings
  • Providing recommendations for new products and/or suppliers
  • Staffing pop-up Shop stalls, in real life, as required, from time to time
  • Other duties, as required by the Marketing & eCommerce Lead

EXPERIENCE & QUALIFICATIONS

  • Experience working in a business environment, with a strong preference for experience in retail
  • Knowledge of the Not-for-profit and/or social enterprise sector
  • Experience working with First Nations people and communities

ATTRIBUTES AND SKILLS

  • Can do, problem solving approach to work
  • Excellent time-management and multi-tasking skills
  • Outstanding attention to detail
  • Reliability
  • Strong work ethic
  • Ability to follow direction and to respond in instruction in a professional and timely manner
  • Good understanding of general business operations
  • Friendly and helpful, ensuring all customers receive a positive experience
  • Very good communicator
  • Competent computer skills
  • Enjoys working in a fast paced environment
  • A love of retail
  • Physically fit and has the ability to stand for several hours at a time (pick and packing)
  • Team player

BENEFITS OF WORKING AT WELCOME TO COUNTRY

  • A fun, supportive, hybrid workplace allowing staff to work from home for a minimum of one day per week, or as agreed,
  • A culturally safe workplace that celebrates and centres First Nations’ culture
  • Competitive salary packaging as a registered Not-for-Profit charity
  • On the job training with occasional professional development opportunities
  • Staff discounts on our range of products
  • A central headquarters office located in Circular Quay, Sydney

For a confidential discussion regarding this position, please contact:

Desmond Campbell – CEO
[email protected]
0422 524 658

Megan Branigan – Marketing & eCommerce Team Lead
[email protected]
0419031281